Returns & Replacements

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Returns & Replacements

Returns / Exchanges

Written authorization for return of merchandise must be obtained prior to our acceptance. Returns for credit or exchange are subject to a 20% restocking charge. Returns must be made within 30 days after receipt of merchandise. Any exceptions to this policy will be subject to an additional restocking fee of 10% per extra month. All returns must be in salable condition and in original packaging. Custom products are non-returnable.

Claims & Damage

PDU CAT is not responsible for damage suffered in transit or in storage. Before accepting goods from carrier examine the shipment carefully. It is your responsibility to have the freight bill marked, noting any physical damage or shortage. Without this evidence, it is impossible to file a damage or shortage claim with the carrier. Claims for damage or shortage by common carrier must be filed within five (5) days of delivery. No deductions from remittance are allowed unless permission is granted by PDU CAT.

Terms & Conditions

Return Authorizations
and Replacement Requests

Please note: We may request photos of damaged items and packaging when processing damage claims.

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Invoice Number

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Returns & Replacements

Return Authorizationsand Replacement Requests

Return Authorizations
and Replacement Requests